Tickets Tab

The Tickets tab on the Contact and Account Detail views lists all tickets reported by the contact or account. You can use the Tickets tab to open the detail view of a selected ticket, or to add a new ticket.

The information displayed on the Tickets tab is the Ticket ID number, Received Date, Status, Urgency, Needed Date, Description and Resolution.

How Do I?

Open the Ticket tab

1. On the Contact or Account Detail view.
2. Click the Tickets tab. If the tab is not visible, click the More Tabs tab.

Open a detail view for a ticket

• Click the Ticket ID number.

Add a ticket

1. Click Create Ticket.
2. Follow the steps for Adding a Ticket.

Related Topics

Tickets Overview

Adding a Ticket

Editing or Closing a Ticket